Commissions T&C

Thank you for considering a commission.  Whether it's because you have a space that needs something specific to complete it, you want a special scene recreated just for you, or you need an artwork for a special occasion, I'd be very honoured to make it happen.

I have completed over 200 commissions in my lifetime to date, in a variety of media, but my usual materials are acrylic paint on canvas, aluminium or board.

Prices

Short answer, from £200.

This is really a "how long is a piece of string?" question.  Commissioned work is typically more expensive than out-the-shop pieces because of the extra time and research required in reaching the ideal outcome for a custom painting.  

In saying that, I always strive to offer fair value for you and miniature commissions can be as little as £200 for a 20cm square.  A more typical, medium sized framed piece of around 40cm (16") square would likely be around £500 and we can of course go larger.  Your final quote will always be as custom to you as your painting due to the nuances in material choice, framing and delivery.

Style

A commission needs to fit your needs and vision - so I hope the fact you are considering me means you like my style!  Although there is a certain amount of leeway and artistic license to be expected, you should be confident that an artwork will follow a broadly similar style to my previous pieces.  You can view my gallery of previous work here.  

Can I Include People?

I'm afraid not, that's just not my specialty.  

The Process:

In a nutshell:

1:  3 months prior (give or take, I like a challenge so if it's last-minute, ask!) We discuss your occasion, ballpark size/budget/image details/deadline etc

2:  I provide a quote and overview of proposed work/materials

3:  If you wish to proceed, you pay 50% non-refundable* deposit to secure your booking.

(*there is a 14 day cooling off period from deposit payment, in which a cancellation will be refunded in full - except for unusually short deadlines, when you will be asked to waive your cooling off period if I need to get started to accommodate a last-minute order).

4: I complete the work, updating you as little or as much as you like.

5: You approve the finished artwork, and pay balance in full.  At this stage the entire payment becomes non-refundable except in the event of damage-in-transit/damage at fault of artist.

6: The appropriate framing/delivery options will be put in place.  Normally framing is only offered for local collection/NI van delivery, or for pieces which do not require glass.  In general I prefer to send the work unframed - cheaper for postage, and allows you to enjoy the experience of tailoring a frame and mount to your surroundings, supporting your own local picture framer.  Framing costs are separate, unless it has been quoted specifically from the start.

Van delivery within Northern Ireland is free for purchases over £300. Studio collection is also available.  Other delivery costs will be quoted separately according to weight and size of artwork. 

 

Returns/Cancellations

Whilst people say there's always a first time, I've never had an unhappy commission customer yet so please be reassured that I do encourage honest feedback and will be happy to make reasonable adjustments to your final piece to make it "just so".  I spend a lot of time in the discussion and planning stage, so I'm confident you'll love your piece.

You can however cancel your commission at any time before dispatch, either because of a change in circumstances/mind or because you are dissatisfied with the outcome.  Cancelling for any reason will forfeit your deposit, except for cancellations within the agreed cooling off period (see The Process section above). 

Once your item has been dispatched, it can no longer be cancelled. 

Cancelled pieces may still be created for my own stock at my discretion, and if the piece was already created before cancellation then the rights to sale, disposal and print reproduction remain with Jenni Robinson Art and may be exercised at my discretion.  

I do not offer returns on commissions under any circumstances except irreparable damage in transit.  As per the process detailed above, you will be asked to approve the final artwork and pay the final balance prior to dispatch. Please refer to my policies for further information on returns.

How to Pay

As this is a 2-part payment process I normally invoice you for each part, to be paid within 7 days by bank transfer, or you can pay by cash or credit/debit card if meeting/collecting from me at the studio.  The final piece will not be released from the studio without payment of your balance in full.  Gift cards can also be used, I will credit your certificate value against the piece.

If you would prefer to pay the full amount in 3 installments, you can apply to pay through Klarna.  As a third party credit specialist, your eligibility and repayment scheduled are as per their terms and nothing to do with Jenni Robinson Art.  I do require you to apply for the full amount when using Klarna, as their acceptance of you for the deposit is not a guarantee that they will grant you credit again for the balance.  I would however refund you 50% if you changed your mind before completion, as per my commission cancellation policy above. A small banking admin fee may apply for this.

In order to offer you Klarna’s payment methods, we may pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

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